Your Feelings Are For Sale

Your workplace is selling your carefully crafted emotions — and the techniques you use to accomplish this craft may have implications for your psychological health.

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http://flickrhivemind.net/User/Pia%20Kristine/

“these women talked about sleep the way a hungry person talks about food”
- Arlie Russell Hochschild

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The cover of The Second Shift
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Team leaders attempting to psych up their teams for a new project, newscasters exclaiming fascination during boring interviews, bill collectors putting on a show of anger to induce compliance, and restaurant managers masking irritation are all engaging in emotional labor.

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Source: Dan Deakin, Flikr Creative Commons

How to Do Emotional Labor Right

The Value of Authenticity

We are intrigued by the unmanaged heart and what it can tell us. — Arlie Russell Hochschild

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Heart by thechallahblog on Flikr Creative Commons

Psychologist, professor, author of The Spark of Learning and Hivemind. Occasionally geeks out. Usually on Twitter @SaRoseCav.

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